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Making every Cent count number

in the present belt-tightening climate, are CIOs being requested to "do less with less"?

At WMC resources they want to say you can not get a penny out of administration unless that you would be able to justify the cost. neighborhood manager tips programs Einar Vikingur's team has been customary to joke that it took them longer to get approval to spend the money than it did to finished the most contemporary upgrade to SAP.

despite the fact, if there may be been drive to justify IT spending earlier than, or not it's nothing to the pressure being imposed now.

WMC materials has simply long past during the opening pictures of a wide and deep company restructure it's seeing all carrier capabilities reshaping their operations. within the tips function, that capacity a workforce discount of about 17 per cent to date, with additional alterations to head over the subsequent 12 months. They've additionally created a few interior provider providers and are working on streamlining the SAP device and making it more useful, extra user-friendly and less customised.

"So, yes, there is drive on us on spending; but that pressure is there to make us spend greater effectively. or not it's no longer to cease us from doing things; it be not there to cease us entering into the longer term - rather the opposite," Vikingur says.

Likewise, David Boyles, community managing director, expertise and functions at the ANZ Banking community, has recently achieved meeting with the govt committee to investigate the ROI for every giant undertaking. "in reality, they've mentioned that if tasks should not have a powerful ROI, don't seem to be a part of a key infrastructure component for projects that do have a strong ROI, or in the event that they are not part of a legal or regulatory requirement, then we're now not going to do them," Boyles says.

Which is not to assert that the financial institution would not proceed to invest hugely in IT. ANZ continues to center of attention on four key areas of initiative, based on Boyles.

First: achieving a much better linkage with inner purchasers - the enterprise devices - by means of ensuring the bank provides to their enterprise thoughts.

2nd: reaching a higher focus on americans, and continuing to do the things that make individuals consider just like the bank cares for them and is interested in assisting them advance their careers. With less than a four per cent turnover expense in IT, Boyles says, that initiative is obviously displaying fruit.

Third: continuing a strong center of attention on approaches, with the financial institution recently fitting probably the most first in Australia to win CNM2 certification in its foreign techniques enviornment.

Fourth: carrying on with spending on upgrading and simplifying infrastructure.

In a climate where the talk around the boardroom revolves round curbs on spending, it looks Australian organizations have become more decided than ever to obtain highest bang for his or her IT buck. These are unpredictable instances. The hike in oil costs, political uncertainty, closing 12 months's inventory market crash, the collapse of HIH coverage, regular speak of the two "R" words - recession and restoration - and small company angst over the GST add as much as a climate of colossal uncertainty.

"I consider the fact for a lot of people within the massive corporate world is there's so a good deal turmoil happening in these organizations that I don't know how plenty strategic planning is happening in them," says Peter Hind, manager of person programs and InTEP forum, IDC Australia. "if you're, say for instance, the CIO at Impulse airlines and you're busy making strategic plans and all of sudden every little thing receives taken from you, it introduces massive uncertainty. That appears to be happening so a great deal that I get the feeling people are taking it a day at a time."

it's a fashion that has been below method for a year or so, Hind says. With many of the decisions taking place on the govt administration degree, CIOs regularly categorical a sense of helplessness. there's every now and then quite little they could do to affect the organization, yet choices can force big trade over which they have no manage.

it's a climate the place there does not appear to be an important volume of ahead-pondering going on, Hind says.

Simsion Bowles principal advisor Peter Walsh consents.

"I consider company is plagued by IT fatigue," Walsh says. "they've simply recovered from Y2K, GST and, in most circumstances, the set-up of an internet web site. Returns are nil-nil and questionable. What they are seeing is establishments tending to depend extra on in-apartment expertise and looking out greater at lower back workplace procedures. E-business is continuing but at a quieter rate."

In 2001, organizations are spending IT bucks in two distinct fashions, says Fred Balboni, Asia Pacific IT programs integration practice leader with PricewaterhouseCoopers.

First, groups are spending on initiatives if you want to enrich their correct line or enrich the nice of their good line through enriching their income, which means Balboni says, initiatives which aid them preserve their valued clientele, and, in doing so, enhance the quality of their sales revenue. second, they're spending cash on initiatives that revolve around being more productive and producing extra for much less.

So is it getting tougher for CIOs to justify their IT spending? incorrect question, Balboni says. what is getting harder is that individuals are discovering themselves having to justify their spending.

"I consider there became a time when people stated: Â'GST? just fix it. Y2K? simply fix it. E-company? simply do it.' Now individuals ought to justify why they deserve to roll out a huge network, why they deserve to roll out home windows 2000. We're seeing projects requiring justification from CFOs, chief executives and boards. We're not just going to spend because they will spend," says Balboni. "What i'm finding is that any venture that has an affordable business case in admire to income era or efficiency/can charge containment flies through devoid of a problem."

nevertheless, put up-Y2K and submit-GST, Balboni says, businesses have huge amounts of pent-up demand for adjustments and enhancements. Savvy groups are actually making a precedence those initiatives as a way to supply them competitive capabilities, in particular at a time when competitors may also now not be spending lots at all. "agencies still feel strategically about IT, and a few corporations have become very aggressive in gentle of the undeniable fact that their competitors might possibly be battening down the hatches," he says.

center of attention on price

Take Qantas, where executive well-known supervisor company functions David Burden is concentrating IT efforts on two vast areas: reducing IT expenditure itself in areas equivalent to facts centres, networks, workstation/LAN and voice capabilities; and investing in new systems which drive brief- and medium-term improvements to corporate profitability, both through elevated salary or decreased costs.

"This comprises enhancements to their cyber web web site and CRM systems, and a wide range of intranet applications designed to enrich inner productivity. they are also migrating to a greater effective reservations/selling system (Amadeus) and to a new profits accounting device," Burden says.

Or examine Deloitte. Tim Fleming, CIO for Deloitte's Australian and Asia Pacific practices, says the supplier's greatest running venture is a 3000-seat home windows 2000 improve for both laptop and server. historically a Novell LAN store, the international driver for the upgrade when it comes to the returned end turned into Deloitte's enterprise-vast move in opposition t a windows platform, and at the front conclusion became stability and operational efficiency. The upgrade also corresponds with the timing of a alternative of desktop equipment.

Deloitte is spending an improved percent of its finances on web features and accelerated building of extranet amenities, enhancement of its information superhighway site and also intranet building.

"likely aside from that, a lot of the power goes into business utility integration: getting lots of their silos of information to seek advice from each different. [We hope] with the intention to lead to a lot of method automation," Fleming says.

For the entire pastime, he says, Deloitte these days has a a lot superior focal point on demonstrating cost than a year in the past. For the IT area, the top-rated approach to show the enterprise cost of its IT spend has been to reveal that price.

"now they have been capable of do things [that demonstrate value]. We're constructing extranet infrastructure it is basically aided in the pre-sales system where they have been in a position to promote functions based mostly partly on the proven fact that they will bring tips globally via extranet services. We're on the entrance foot with the business in that experience. as opposed to just being again-end providers, we're really helping them sell capabilities. I feel that has been the single greatest win for us."

more desirable ROI.

Australian organizations are increasingly expecting a reasonably short pay-returned period for IT spending that gives some degree of walk in the park. they are looking for ROI and that they're attempting to find minimal possibility and optimum upside, says Russell Brewer, companion in cost of IT consulting Deloitte & Touche Consulting neighborhood Australia.

"The fundamental fundamentals have not long gone away," says Brewer. "corporations want to decrease unit fees of processing however they additionally need to do further and further. so that you do need to analyze initiatives and determine them with the entire general enterprise case ideas in intellect."

sensible groups, he says, are placing their funds into community administration, company intelligence, getting the corporation competent for the convergence of video, voice and records and the issues of mobility and pervasive computing.

Brewer says that, within the lead up to Y2K and GST and for a period afterwards, many firms quite simply stood nevertheless apart from doing essential work like ERP replacements, adding middleware or fixing up legacy methods.

"Now we're seeing a few organizations saying they might superior step returned and do an typical approach for how they align IT with all these other parts of the business; [go] lower back to the fundamentals and [ask]: Â'What can they need? How will they use technologies sooner or later? What are these applied sciences going to permit their business to do?' businesses are starting a planning technique that they definitely haven't considered now for a couple of years," he says.

an awful lot of the planning revolves around e-enterprise. In 2001, IDC predicts e-business will proceed to be the using force behind spending on information expertise hardware, software, and services. the bulk of investment in on-line activities will be made through brick-and-mortar groups. IDC says the web will weave its means lower back into the again workplace. The amount of money clients spend on e-business features is increasing, and should proceed to boost based on IDC, transforming into from virtually $205 million in 1999 to a envisioned $1135 million in 2004. this could represent a 5-year compound annual increase expense (CAGR) of forty one per cent for the length 1999-2004.

Gartner is of the same opinion.

"In popular, for the time being the people I deal with are especially involved within the e-business-style initiatives. You still see a number of money being spent, so while there may be loads of doom and gloom talk available - and i wager budgets are being reduce - it's in no way in what I analyze in B2B commerce, in the B2C enviornment, in CRM," research director Bruce McCabe says.

Equally, many are specializing in their e-enterprise architecture, intently inspecting middleware and the way it sits with the rest of the company's application and the way it will "carry on some of the guarantees of larger, brighter, superior business", says Jason Beasley-Hahn, Gartner ExpLine manager. despite the fact, he says that over recent months the company side of most organisations has began questioning the movement into e-enterprise per se. IT and IS individuals are having a stage of problem explaining the considerations to the govt.

but there are nevertheless believers.

The ANZ continues to spend monstrous amounts on providing new items and services over the internet to its purchaser market base, small company and middle market organizations and massive corporates. "we've plans - most of that have been developed a couple of years ago and get updated each few months as they review things - and they just proceed to march to these plans in these arenas," Boyles says.

Likewise, WMC is spending tremendous amounts on internet capabilities, both when it comes to enhancing the company's internet sites and the advertising on those sites; and additionally enhancing its intranet, making it more purchasable, consumer-friendly, less demanding to look.

"We at WMC likely take this far more significantly than different corporations in their sector in that they do market lots of their mineral products over the cyber web. That does require lots of work for us as a result of they don't just put a face onto the web. They also keep subtle links into their SAP system and there is figure associated with that. All of that they classify as e-business," Vikingur says.

"we have also in the final year or two prolonged internet access to the entire personnel in the organisation - about 5200 personnel and contractors. So they spend not an important amount of money but a tremendous volume of effort on what they see as appearing within the cyber web age."

enterprise Drivers.

At IDC, Hind routinely surveys CIOs for his Forecast for administration. He confirms that at the moment both big enterprise drivers are charge reduction and process efficiency. CIOs are technologies like storage area networks that allow them to consolidate all their disk requirements and in the reduction of the can charge of disk farms. they are additionally examining method efficiency via e-commerce, marketplaces and workflow.

"The speak of it truly is I don't suppose individuals are investing in speculative technologies the place the ROI isn't effortless to identify," Hind says. "I consider i'm placing in there issues like CRM, might be ERP: large initiatives the place you can not supply a 12-month ROI. I suppose those are tougher in this climate to take to the business executive. if you've received whatever the place that you can definitely show in a 12-month duration that it is going to produce some benefits or some charge discount rates, or take individuals out of the process and streamline it, I suppose this is easier to put via."

on the other hand, wireless applied sciences are really within the equation, he says, as businesses increasingly come to peer a tough-wired network as an encumbrance to change. "if your community became extra wireless-primarily based, you will also be greater bendy and i suppose that type of flexibility is attractive to CIOs," says Hind. "i would not say they are doing it now but i'd say it's seen as anything they might find irresistible to do over the subsequent couple of years."

office of the future.

in response to Beasley-Hahn, many enterprises are talking about the upgrade to home windows 2000 and what it is going to imply to them on the computer. the important thing problem for a lot of is the business case linked to the improve, given the distinctly low degree of penetration up to now.

"there's nevertheless an element of Â'we understand they must try this', however it has been problematic to define the correct phrases and numbers to make the enterprise case get up. Is it a chance charge subject? Is it about future-proofing the infrastructure to some extent? Or are there alternative routes to obtain what they want to achieve devoid of taking place that track?" Beasley-Hahn says.

He says the office of the future is also beginning to "pop into the timeframe".

"now they have all been speaking about considerations akin to where the digital workplace is going with mobile places of work, with hot-desking and the entire stuff that they now have ordinary and loved and that's the reason been around for ages. however's fitting more and more of a controversy now that technology appears to be catching up with the desire to do this," Beasley-Hahn says.

"definitely windows 2000 looks to be a much more solid environment for those companies that are needing to have a cellular team of workers or a personnel that isn't ensconced within the natural seventh ground of a CBD building. Its ability to deal with far flung dial-up connections, faraway networking and to be stable on the same time seems to be [making it] scorching. And, people will in fact work remotely through enterprise portals. once more, loads of this comes lower back to the entire problem of their e-business architectures, what are [companies] actually attempting to do?"

At Philips Electronics Australia, Raoul Punt, group information expertise supervisor, says home windows 2000 has been on his enterprise's roadmap for two years. The upgrade falls below the CODE (general workplace computing device atmosphere) roadmap which defines each hardware and utility for the total organization.

"As of [the second quarter] this yr we're in full implementation of windows 2000, which is incredible, in particular for computer clients," Punt says. "We're talking about a hundred and ten,000 computers worldwide and they have got one international policy and timeline to position these adjustments in and they movement everyone.

"We're installation EMI - commercial enterprise administration infrastructure - which is a complete method to down load all new software updates across their Philips world community to EMI servers in every nation. And we're implementing Tivoli, which permits us to roll these out onto the computers, and also to have remote handle of pcs to power down the can charge. The charge of EMI, versus putting utility on the computers the way that americans do with computer assist individuals, is a rely of 20 per cent of the effort. So we're riding down the charge of supporting the computing device supplier with the view to, on a global basis, signing up a deal with a company to manage the computing device, and produce the can charge of that down."

meanwhile, Philips put in a brand new SAP ERP device within the middle of ultimate yr and is focusing on getting highest improvement from that implementation, and also working on leveraging its infrastructure, including one of the vital world's largest implementations of Lotus Notes.

"We're very structured and have a complete roadmap for the future and understand precisely what we're doing and when or not it's coming up," Punt says.

It appears the sensible companies all do.

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